Shipping
Your order will be delivered to the address you indicated when your order was placed. The products bought on Film Foto Store will be delivered to one address within India. The only exception for shipping would be for Film processing vouchers/ offline services, in which case you would receive the details to your registered email address.
We base shipping charges off the weight, size and the delivery location.
Orders are shipped either through BlueDart, Delhivery Express or Indian Speed Post depending on serviceability. Orders are dispatched within 1 to 3 business days upon confirmation.
Transit times can vary from 5-7 business days based on the carrier.
We offer the convenience of pick up at store option during checkout for customers residing in Bangalore.
International Shipping
We only ship orders within India. If you are located outside India and would like to place orders, please email us to know if shipment can be arranged.
Transit time for international shipments vary from 3-4 weeks on an average.
Please note we are not responsible for any customs charges / duties levied in your country on receipt of the order or any additional charges incurred.
Delivery
Film Foto Store does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Returns
Film Foto Store allows you 15 days to return a product that you are not 100% satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame with the invoice.
We request that you send us the product by registered post and that you purchase insurance with your carrier for the value of the product. This is necessary should they lose or damage the goods. Shipping charges remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, unopened, complete condition. Any product that has been damaged, is not in its original packaging, or has been opened, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
Exchange
We want you to be satisfied with the products you purchase at Film Foto Store. You may send the product within 15 days from the date of receipt to be eligible for an exchange, provided the products that are returned are in their original, unopened, complete condition. Any product that has been damaged, is not in its original packaging, or has been opened, will not be eligible for exchange request.
Exchange returns will only be considered on receipt of the actual product.
Shipping charges for the return of the original product and the exchanged product remain customer’s responsibility.
Cancellation
You can cancel your order at any time before your order has been processed by us and shipped from our store.
If your order has already been processed and shipped, you will only be able to request an exchange for the product, subject to the terms mentioned in exchange request.
Refunds
Payment refund for approved returns/cancelled orders are usually completed within 10 – 15 business days.
Refunds will be issued based on your original form of payment.