Who are you?
We are a small team of passionate photographers, events which led to an establishment of a lab, out of necessity back in the year 1970. We want everyone to enjoy photography and we strive to cater to every photographer’s needs.
Why an online store?
We have been and will always cater to film photographers. With our primary interest to promote film photography and to make products/services available to our fellow photographers, we’re constantly upgrading, to help serve better. Given the vast varieties of analogue photographic products available now, an online store is the best platform to showcase them.
Do you have a retail store?
Yes, we are located in the heart of Bangalore city (Karnataka, India). Please find our store location and directions on the contact us page.
Some products are expensive!
We understand that some products might be priced at a slightly higher price in comparison to XYZ stores worldwide. However, our margins are very low, there are numerous taxes/charges like Customs duty, GST, Shipping charges etc… that eventually determine the final sale price. Rest assured, we’re constantly exploring options to provide products at a very competitive price.
How are films stored?
We take our films seriously, we keep them in a dedicated film cooler at all times. This not only ensures the films you receive are in the best condition but also gives optimum results and last much longer.
Is your website secure?
We have taken measures to ensure that your information is secure. Our online store is implemented with relevant security technologies to enable a great shopping experience.
Do you provide any warranty for the products?
We stock only genuine supplies, most of the products are also tried and tested by us, you can be sure that you will receive only the best. As always, all the products are subject to their respective manufacturer’s terms and conditions.
I have forgotten my account’s password!
Please click on the “Lost Password” option below the login page and follow the instructions to generate a new password.
How do I change my password?
Please click on “Account details” option under your user account dashboard to change your password.
Do I need to pay for an account on Film Foto Store?
No, it’s free.
Is it mandatory to register for an account on your website?
While it’s not necessary to register an account, you can always checkout as a guest. However, you may lose out on many benefits like tracking your orders, managing addresses, updates, offers and promotions.
Can I ship to a temporary address in India?
Yes, you can. Please update the complete address with alternative contact numbers of the temporary address as the Shipping address during checkout; also ensure that you have informed the recipients of the expected order in advance. Especially applicable to our film photographers who are travelling.
What are my payment options?
We have setup Razorpay as our payment gateway to process our online payments. They accept most widely used Credit cards, Debit cards, Netbanking and UPI payments & Wallets.
Alternatively, you can use the “Direct Bank Transfer” option to remit the invoice amount directly to our bank account.
Is it secure to pay through Razorpay?
Razorpay is compliant with leading industry standards such as ISO 27001, PCI DSS and SOC2.
What currency do you accept?
We only accept Indian Rupees (INR – ₹) as the currency for transactions at our store.
I’m unable to complete my payment?
Please wait for the payment to process, in case it fails, please retry again later. If you are still unable to make payment due to technical reasons, please capture the error message and write to us before making multiple payment attempts.
Orders & Shipment
How long will it take for my order to be delivered?
We process most orders within 1-3 business days upon confirmation (Film processing orders will take upto 14 business days from the date of receipt of films for completing the order).
Once the orders are processed and dispatched, the usual transit time is 3-5 business days.
Note: Weekends and general holidays will affect delivery time.
How do I track my order?
Once the order is dispatched, you will be able to track using the tracking reference number provided through an email note sent to your registered email address.
I’ve still not received my order?
If you haven’t received your order and it has passed over 20 business days since it was dispatched, please contact us and we’ll look into it at the earliest.
How do I send my rolls for film processing?
We request our customers to securely pack the original film case containing exposed film roll with a dark coloured wrapper and use sufficient packaging/bubble wrap material, so as to minimize any risk of physical damage and exposure to heat and light.
How will I get the images of the scanned negatives?
Once the films are developed and digitized (scanned), we will share a WeTransfer link to download the digital images to your registered email address.
Will my images be stored permanently?
Unfortunately, we are unable to store scanned images from negatives over 14 days period. Please do not consider this service as a backup storage and kindly download the images at the earliest. We are not responsible for images not downloaded within 14 days, as they will be automatically deleted from the server.
Do you ship Internationally?
We only ship orders within India. If you are located outside India and would like to place orders, please contact us to know if shipment can be arranged.
Transit time for international shipments vary from 3-4 weeks on an average.
Please note we are not responsible for any customs charges / duties levied in your country on receipt of the order or any additional charges incurred.
How do I return/ exchange a product?
You can request for a return or exchange, as long as it meets the requirements outlined in our Shipping & Returns page.
My question is not listed here.
Please feel free to contact us regarding any other concerns or queries you may have, through email, we will respond to your queries at the earliest.